Payment

Is “Paid on Delivery ” supported ?

No, currently it is not supported.

Is there any message after a successful payment ?

Yes, there is. After you have successfully paid for your products, you will receive a phone message.

Is there any on-line payment fee charged ?

Takee will not charge you any on-line payment fee. If you are charged for the fee, please consult your bank.

Is there any on-line payment cap ?

In order to guarantee the on-line payment safety, different banks will impose different on-line payment caps to different on-line shops and consumers, and banks will adjust this cap based on the government’s policy. For the detailed information about the on-line payment cap, please turn to your bank for help.

Is there any payment cap made by Takee Technology ?

No, there isn’t. The payment cap i made by the bank. Should you have any question with regard to this issue, please consult your bank.

How to know whether an on-line payment is succeeded or not ?

Usually after you have successfully made the payment, you will see “Payment Finished” in your on-line order. What’s more, you will receive “Payment Finished” message from your bank website. If you did not get any feedback, please check your bank account or contact bank service person.

What is Takee’s payment process ?

On-line payment and Alipay are both supported by Takee Technology, which is for your choice. After you have made the order, the on-line shop will ask you to pay for your order. Once you click the “pay right now”, you could follow the instructions to finish your payment.

What if my payment exceeds the payment cap ?

Different banks impose different payment caps, so it is highly advised that you contact your bank service person to raise your payment cap. Or you can use a third party payment platform to finish your payment; you could transfer your money from the bank account to your third party payment platform.

What if I am noticed, after making the payment, that the product is not available?

When you make the order, you will be informed of the availability of the product. If a product is not available, Takee will not allow you to make the payment.

How can I change my way of payment ?

Before you pay for your product, you can click “My Orders” to re-choose your way of payment.

ow long will an order remain valid before making payment for that?

After you have placed an order, the pre-sale order will remain valid for 30 minutes. But the system suggested validity time shall prevail.

On-line payment is checked to have succeeded, but the purchase order remains outstanding. How to deal with this ?

It takes some time for the on-line shopping system to upgrade the latest payment status. If you have successfully made the payment, please keep your payment receipt and provide it together with your order number and your contact ways to our service person. It is advised that you check your payment status 30 minutes after your paying.

If one order’s payment exceeds the payment cap, could that order be paid off in several times ?

No, it couldn’t. For the same one order, it must be paid off at one time. It is advised that you contact your bank service person to raise your payment cap. Or you can use a third party payment platform to finish your payment; you could transfer your money from the bank account to your third party payment platform.

Why the payment cannot be done? (the button doesn’t respond)

Too many on-line payment may cause failures in payment making or button responding. Since payment could be done within 24 hours, which would not affect the order that you have booked, you could wait and make the payment later. (Please notice the validity of the order between ordering and paying)

Receipt

What commodity name could be shown in the receipt?

Only what you bought could be shown in receipt. (e.g. Takee 1 holographic phone )

Will receipt be sent to customers together with the phone?

Yes, receipt will be sent to customer together with the phone. If you find that the receipt is not with the phone, please contact the service person.

If the receipt is lost, could I have a second one?

If you have lost the receipt, we cannot make out a second for you.

Can I have a V.A.T. receipt ?

If you need a V.A.T. Receipt, please call our service person: 400-616-6385 (working days from Monday to Friday 09:00 - 18:00, except legal holidays; notice of working-day changes in our official website shall prevail.)

Delivery

Can I change my address?

Address of booking orders cannot be changed.

What about the delivery fees?

No delivery fees will be caused if you make an booking order of takee 1.

What if the product is damaged or lost during the delivery?

Should you have any problem about the delivery, Takee Technology will help address the real issue as soon as possible and provide you as much convenience as possible; meanwhile, we will take it back and exchange it for you when needed. If you find that your product is damaged when the postman delivers it to you, it is advised that you refuse to accept it and contact our service person: 400-616-6385 (working days from Monday to Friday 09:00 - 18:00, except legal holidays; notice of working-day changes in our official website shall prevail.)